Dettol Frequently Asked Questions
How can we help you? Here you can find our most frequently asked questions. If you can’t find the answer to your question, please use the search bar on our website or contact us.
There is a possibility that this could be caused by an air lock. To remove the airlock:
1. Place product over a sink
2. Turn the trigger to the ‘Off’ position
3. Pull back the trigger, then release
4. Repeat the pumping action slowly
5. Turn the trigger to the ‘On’ position
6. This should release any air that has been trapped in the tube and allow the product to work.
If it does still not work after this process, please contact our customer service team: www.dettol.co.uk UK - PO Box 4044 Slough SL1 ONS 08457697079
No - Dettol Laundry Cleanser is an additive that kills 99.9% of bacteria, even below 30°C so that you can be confident your laundry is hygienically clean every time, whatever temperature you wash at (Proven to work in rinse cycle temperatures as low as 15°C). Just add it to your normal washing routine after adding your detergent.
Dettol kills 99.9% of viruses and bacteria* that cause cold and flu including the human coronavirus. Coronaviruses are a large family of viruses ranging from the common cold to much more serious diseases. Learn more about coronavirus here: https://www.dettol.co.uk/common-infections/coronavirus/understanding-coronavirus/
You may need to thoroughly rinse after using a Dettol product. To learn whether this is necessary, please visit our the product description page for the product in question.
Health & Allergies
Packaging & Purchasing
We urge consumers to recycle our packaging where possible. Please visit https://www.dettol.co.uk/dettol-trigger-project/recyclability/ for recycling advice. Together, we can protect and create a cleaner world.
While some of our wipes are biodegradable, please do not flush any wipes as the may cause blockages to your home drainage and the country’s sewers. Please dispose of in a composting bin if used for food spillages or in your general waste bin for anything else.
We are committed to removing and reducing our use of single use plastic packaging wherever possible to help address and reduce the effect it has on our planet. To learn more about our sustainability efforts.